Universal E-Business Solutions understands and is committed to its data protection obligations globally and recognizes its responsibility to protect the data of clients, employees and other third parties.
Universal E-Business is a business to business organization; our customers are commercial, governmental, and educational entities. The information we collect is used exclusively to facilitate Services that we provide to you and your organisation. We value you and your privacy and will take all necessary steps to protect it.
This Policy Statement describes how Universal E-Business collects and uses your data, who we share it with, and your choices and rights in relation to your data.
Why we collect personal information
Depending on the Services we provide to your organisation, we will use your personal information to deliver those Services. For example, if we provide Managed Services to your organisation, we will need some personal information to identify the person requesting support Services and to provide updates regarding the Service requested.
With your permission, we may use information to keep you and your organisation up to date on company announcements, marketing campaigns, Service updates, special offers, and other information we think you'd like to hear about.
From time to time, and with your permission, we may also use your personal information to contact you to participate in surveys, so that we can gauge customer satisfaction and develop better solutions.
What information is being collected?
The types and amount of personal information that we collect will depend largely on the Services you receive from us, and is limited to data that necessary to provide the services our customers have requested. We do not knowingly or intentionally seek out personal information such as home contact information, birthdays, and the like.
We collect information about you when you place an order for products or Services with Universal E-Business. We may also collect information when you voluntarily complete customer surveys, or provide feedback to us. Website usage information is collected when using cookies.
We may collect personal data such as your name, company position, business address, business telephone number, business mobile number, business email address, IP address, and account usernames.
How will we use any personal information that we collect?
Below are some of the ways we use your information:
• To provide, maintain, protect and improve our Services, and to help us develop new Services
• To facilitate, manage, personalize and improve your online experience
• To respond to your inquiries and fulfill your requests, such as to send you information, brochures, and e-mails
• For our business purposes, such as data analysis, audits, fraud monitoring and prevention, , identifying usage trends, and operating and expanding our business activities
• To communicate with you about products, Services, offers, promotions, and events we believe may be of interest to you
• With you prior permission, to request a customer satisfaction survey about the Services we provide to you
With whom will we share your personal data?
Direct access to your data is not granted to any one external to Universal E-Business. Data may be shared as needed with partners or contractors of Universal E-Business who need the information in order to provide you with our Services, to communicate with you (including, with your consent, to send you marketing communications), and to carry out legal or regulatory obligations. For example, a hardware manufacturer (partner of Universal) may need your contact information to deliver a replacement part.
The Universal E-Business Solutions website, or email correspondence, may contain links to other sites. Universal E-Business Solutions does not share your personal information with those sites and is not responsible for their privacy practices.
From time to time, with your prior permission, we may share your business contact information with a third party services firm for the purposes of conducting satisfaction surveys about our Services delivery to you.
Universal E-Business Solutions works with other companies that help us provide products and Services to our customers and we may provide your business contact information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. In this case the information they receive is for shipping and delivery purposes only, and we require that the companies we contract with safeguard your personal information in accordance with Universal E-Business Solutions' policies.
You can visit our website without telling us who you are or providing any information about yourself. When you visit our website we may collect standard internet log information and details of anonymous visitor behavior patterns. For example, to find out things such as the number of visitors to the various parts of Universal E-Business website. We collect this information anonymously, and we do not make any attempt to find out the identities of those visiting our website, or monitor a user’s behavior. We use Navigational Information to measure the use of our website and to improve the content we offer.
We will hold your personal information securely while it is under our control. We educate our employees regarding their responsibilities under data protection laws, and we ensure that only relevant Universal E-Business employees, contractors and agents have access to your personal information for relevant business use only.
We take the security of our physical premises, our servers and the Website seriously and we take appropriate technical measures using recognized security procedures and tools in accordance with industry best practices to protect your personal information across all platforms.
Data Storage and Retention
Universal E-Business will retain data we collect only for as long as necessary to accomplish the purpose for which the data was collected, or where we have an ongoing legitimate business need to do so, or to comply with applicable tax, legal or regulatory requirements.
We maintain a retention procedure which we apply to records in our care. In all cases, where your information is no longer required we will ensure it is disposed of in a secure manner and, where required by applicable law, we will notify you when such information has been disposed of.
Universal is continuing to refine its policies to help our customers comply with GDPR requirements. Universal E-Business Solutions LTD is registered with the ICO under registration number ZA403610.
Data subject rights and your right to update your information
If you wish to update any information held about you by Universal E-Business Solutions, please contact Universal at firstname.lastname@example.org and/or email@example.com
If you wish to unsubscribe or remove yourself from any of our communications at any time please contact Universal at firstname.lastname@example.org and/or email@example.com
If you wish to confirm that Universal E-Business is processing your personal data, or to obtain information about to the personal data Universal E-Business may have about you, please contact Universal at firstname.lastname@example.org and/or email@example.com
In addition to information as stated above, you have the right to:
• Request that we rectify any incorrect personal data that we hold
• Request a copy of the personal data that we may hold about you
• Object to the processing of personal data
• Withdraw your consent if the processing is based on your consent
As a multinational company, Universal E-Business may transfer personal data to countries where we have business offices, primarily in the US and UK, only for purposes identified above and in accordance with this Privacy Statement.
Data Protection Office
The Universal E-Business Solutions Office of Data Protection can be contacted at:
firstname.lastname@example.org or email@example.com
If you have any questions about our privacy policies, please contact us at firstname.lastname@example.org or email@example.com