Customized cloud OPerations

Cloud Operations - the framework to streamline your operation workflows.

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Universal will develop a model for your cloud operations that will help reduce costs and gain a competitive advantage.

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Business people discussing cloud operations

Cloud Operations Concerns

Cloud technologies will facilitate business efficiencies, cost-benefits, and competitive advantages – but they won’t simplify your operational burden.

Developing a mature operational framework, with ongoing governance, is critical.

A poor Cloud Ops and governance model will result in run-away costs, undersized or overburdened Cloud engineering and support teams, poorly coordinated (or too many) operational tools, higher occurrence of human error, and greater security risk.

Cloud Operations - Our Approach

We can help you improve your operational model, at whatever stage of development its in.

We have helped clients across multiple facets of their Cloud Operations, including cost-optimization, runbook development, monitoring optimization (‘noise’ reduction), ticketing system integration, and more.

By engaging all the stakeholders – technology and business – we help streamline operational workflows and greatly reduce complexity, while helping to realize cost savings.

A Blueprint for Managed Cloud Operations

Amazon Web Services will facilitate business efficiencies, cost-benefits, and competitive advantages - but it will not simplify your operational burden. Developing a mature operational framework with ongoing governance is critical.

We can help you improve your operational model at whatever stage of maturity your cloud governance model is in. We have helped clients across multiple facets of their Cloud Operations, including runbook development, monitoring optimization, ticketing system optimization, full-stack support, and more.

Our 24x7x355 Operations Center serves clients globally and is staffed with certified AWS engineers. The team monitors, logs, tracks, and manages incidents through to resolution and will collaborate directly with your strategic vendors for escalations. We can accommodate different subscription models, from dedicated support staff with custom support SLAs, to shared support resources.

Monitoring your production environment

Monitoring your production environment requires concurrent inspection of thousands of parameters. Analytics and interactive visualization are key factors in maintaining clarity of environmental health, and in diagnosing performance degradation and complex incidents. We can create customized dashboards tuned to your environment to track your KPIs, coupled with directed notification and escalation runbooks.

Using our Automation frameworks combined with Alerts from your source systems and information from your Configuration Management Database (CMDB) we can automatically de-dupe alerts to reduce the noise and automatically generate an alert, service ticket, or email for notification and escalation.

The Intelligent push notification process adds context to the most common problems (What, Where Up/Down, Potential Impact, and action plan automatically, which can be used to either notify a broader audience or provide automated runbook procedures for operational personnel.

Contact us for a free 14-Day evaluation.